Privacy Notice and Cookie Policy

Privacy Notice

We want to show you personalised services. products and promotions, we think you’ll be interested in based, on information we collect from you and third parties. We only use that information where we have a proper legal basis for doing so.

We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. We’ve tried our best to explain things in a simple and clear way but if you have any questions, please contact us.

We collect information in a few different ways.

1. When you give it to us or give us permission to obtain it

When you sign up for our mailing list or buy our products or service, you give us certain information voluntarily. This includes your name, email address, and any other information you choose to give us. If you buy something, we collect payment information, contact information (address and phone number) and details of what you bought. If you buy something for someone else, we collect their delivery details and contact information.

If you link accounts from other third party services, we also get information from those accounts. The information we get from those services depends on your settings and their privacy policies, so please check what those are.

2. We also get technical information when you visit our website

Whenever you use our website, certain information gets created and logged automatically. The same is true when you use our website. Here are some of the types of information we collect:

- Log data. Our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used our website, cookie data and device data.

- Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). Some of the cookies we use are associated with your account (including information about you, such as the email address you gave us) and other cookies are not. For more detailed information about how we use cookies, please review our Cookie Policy.

3. Our partners and advertisers share information with us

We also get information about you and your activity outside Nutmeg Studio from our affiliates, advertisers, partners and other third parties we work with, or other publicly available sources. This includes information about your visits to an advertiser's site or purchases you made from them, or information about your interests from a third-party service, which we might use to help to offer a great customer experience.

4. When you apply to work for us

We may ask for personal data and sensitive personal data from you to assess your suitability for our jobs. This data will include your name, address, e-mail address, telephone number, work and education history. We will collect sensitive personal data such as your ethnic origin only for the purposes required by law.

What we do with the info we collect:

We use this data to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We a have a legitimate interest to maintain our relationship with you, and protect your data.

How we store your information

We take the security of your personal information seriously. When you submit your credit card details to us, we use shopify's encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential.

How long we keep your information:

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

Our policy on children’s information:

Children under 13 are not allowed to use our website.

Your rights

You have certain rights in relation to the information that we have about you described below.

- You can request to access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.

- You can ask us to correct your information or delete it, if you are unable to do it yourself.

- You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.

How we make changes to this policy:

We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.

Making a complaint If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to Nutmeg Studio, 6 Ashcraft Close, Marston Mortaine, Beds, MK43 6FL. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office. You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/

 

TERMS OF USE

These Terms govern your access to and use of Nutmeg Studio's website, products, and services. By viewing this website or anything made available on or through this website, including but not limited to programmes, products, services, opt-in gifts, ebooks, videos, webinars, blog posts, newsletters, emails, social media, and/or other communication (collectively referred to as “Website”), you are agreeing to accept all parts of our terms and policies. If you do not accept the Terms of Use, you must leave the Website immediately and unsubscribe from our mailing list.

We are committed to protecting your privacy and your data. Please see our privacy policy for more details ADD LINK including how we store and use data about our clients in accordance and compliance with EU data protection law, known as GDPR. Third-party links, sites, and services

Our website or newsletters may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, you do so at your own risk and you agree that Nutmeg Studio will have no liability arising from your use of or access to any third-party website, service, or content.

We are committed to providing you with a top-quality service. However, should there be any cause for complaint please contact Adele Mackinnon. We agree to investigate any complaint carefully and promptly and do everything reasonable to put it right. 

 

COOKIE POLICY

Our privacy policy describes how we collect and use information, and what choices you have. One way we collect information is through the use of a technology called “cookies.”

What’s a cookie?

When you go online, you use a programme called a “browser” (like Apple’s Safari or Google’s Chrome). Most websites store a small amount of text in the browser—and that text is called a “cookie.”

How we use cookies

We use cookies for lots of essential things —like helping you log in and showing you what we think you’ll like. Here are some specifics on how we use cookies.

What we use cookies for:

 - Personalisation - Cookies help us remember which products you’ve viewed so we can show you related content you might like. We also use cookies to help advertisers show you interesting ads. o Preferences - We use cookies to remember your settings and preferences, like the language you prefer and your privacy settings. o Analytics - We use cookies to make our website better. For example, these cookies tell us which is our most popular product, or whether people open an email we send.

Where we use cookies

We use cookies on our website and in our products and services (like ads, emails and applications).

Your options

You can opt to accept Cookies or not accept Cookies.

Your browser probably gives you cookie choices. For example, most browsers let you block “third party cookies,” which are cookies from sites other than the one you’re visiting. Those options vary from browser to browser, so check your browser settings for more info.

DELIVERY

Delivery is FREE on all orders over £50 - Sent via Royal Mail 48 please allow 2-3 working days for your order to arrive

We aim to send orders out within 3 days of receipt of order. Please be aware that there may be busy periods throughout the year, however we will do our utmost to get your orders out as fast as possible. 

Deliveries to the Highlands, Scottish Islands and Northern Ireland may take up to 7 days for delivery.

Next Day Delivery will be sent via Royal Mail Special Delivery before 1pm or DHL next day, orders made after 1pm will be processed the following day.

Please note:

- Any orders placed after 2pm may be processed the following day.

- Orders placed on Weekends, Bank Holidays and Public Holidays will be processed the following day.

- Royal Mail do not deliver on Bank Holidays or Public Holidays.

 

NEED TO RETURN SOMETHING?

Thanks for shopping at nutmeg Studio! If you are not entirely satisfied with your purchase, we're happy to help.

 

RETURNS

You have 30 days days to return an item from the date you received it.

Please contact us as soon as you are aware you want to return the item. You can email us at sales@nutmegwallart.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and must retain any tags that were attached.

Your item needs to have the receipt or proof of purchase.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within [7 days], depending on your card issuer's policies.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

 

CONTACT US

If you have any questions on how to return your item to us, contact us.

 

ITEMS NOT ELIGIBLE

Personalised and bespoke goods are bespoke and made to your specific requirements and are not subject to refunds or exchange unless damaged or incorrect spelling on our part.

We love to create something bespoke for you, we pride ourselves on our ability to fulfill bespoke orders that meet our customers' unique needs and preferences.

To place a bespoke order, please provide us with as much information as possible, including the product type, size, color, and any other relevant details. If you have artwork that you would like to use, please let us know by emailing the artwork over, and we will review it to ensure that it meets our production standards. If you need design assistance, please let us know, and we will work with you to create a design that meets your needs.

We will provide a quote based on the information given. If you would then we will send you an invoice or a link to our website to purchase. Once fulfilled the team can officially begin working on your bespoke order.

Nutmeg Studio

www.nutmegwallartstickers.co.uk is a site operated by Blackstone Services (UK) Ltd trading as Nutmeg Studio

We are registered in United Kingdom under company number 6137508 and with our registered office at 6 Ashcraft Close, Marston Moretaine, Beds, MK43 0FL

Our main trading address is: Unit 217, Foxhunter Drive, Linford Wood, Milton Keynes, MK14 6GD

Our VAT number is 911 4811 52

OVERVIEW

This website is operated by Adele Mackinnon Throughout the site, the terms “we”, “us” and “our” refer to Nutmeg Studio. Nutmeg Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

PAYMENT TERMS

We will invoice you for payment upon receipt of your order. This may be at the point of checkout on the website. Payment must be made in full unless otherwise stated. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further orders to you. This does not affect any other rights we may have.

We reserve the right to charge delivery costs as may be appropriate. We accept no liability if a delivery is delayed because you have not made the payment or because of unforeseen issues with third party delivery/postage companies.

 

 RIGHT TO CANCEL

All customers have the right to cancel their orders under the Consumer Contracts Regulations 2014 which gives consumers extra protection when buying online.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

•  for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

 We reserve the right at any time to modify or discontinue any products (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you post or submit comments to us, we reserve the right to use these comments in our external marketing.  We will not share any personal contact information whilst doing so.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

NOTICES

All notices you send us must be sent to the contact details on this site [add link]. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

 

 EMAIL NEWSLETTER

If you sign up to our newsletter we may use your email address to send you information about products or services.

 

You can opt out of these at any point.

We may use the information you provide us to monitor trends internally and to improve our service & product offering.  We will not sell or pass on your data.

Please remember that some 3rd party services we may use, such as Google Analytics or Shopify may collect cookies also.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nutmeg Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

CONCLUSION

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

  

6 Ashcraft Close, Marston Moretaine, Beds, MK43 0FL    |    VAT 911 4811 52    |   Company Registration Number 6137508