Delivery & Returns Process
COVID-19 Delivery Update
We want to reassure you that Royal Mail are working hard to deliver as comprehensive a service as possible during these challenging times, however there may be some disruptions and delays to their service which are out of our control. Royal Mail's delivery times, as below, are still going ahead but please understand that some parcels are taking a little longer to arrive.
Delivery is FREE on all orders over £30 - Sent via Royal Mail 48 please allow 2-3 working days for your order to arrive
We aim to send orders out within 3 days of receipt of order. Please be aware that there may be busy periods throughout the year, however we will do our utmost to get your orders out as fast as possible.
Deliveries to the Highlands, Scottish Islands and Northern Ireland may take up to 7 days for delivery.
Next Day Delivery will be sent via Royal Mail Special Delivery before 1pm the following day, orders made after 1pm will be processed the following day.
- Any orders placed after 2pm may be processed the following day.
- Orders placed on Weekends, Bank Holidays and Public Holidays will be processed the following day.
- Royal Mail do not deliver on Sundays, Bank Holidays or Public Holidays.
NEED TO RETURN SOMETHING?
Thanks for shopping at nutmeg Studio! If you are not entirely satisfied with your purchase, we're happy to help.
You have 30 days days to return an item from the date you received it.
Please contact us as soon as you are aware you want to return the item. You can email us at firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and must retain any tags that were attached.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within [7 days], depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us.
ITEMS NOT ELIGIBLE
Personalised and bespoke goods are bespoke and made to your specific requirements and are not subject to refunds or exchange unless damaged or incorrect spelling on our part.